Privacy Statement
This Privacy Statement outlines how Coogee Real Estate (we, us, our) collects, holds, uses and discloses personal information. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This statement applies to personal information collected through our website, online platforms and general interactions. Separate privacy policies and collection notices may apply to specific services such as property sales, leasing and property management.
If you have any concerns or would like to access your personal information that we hold, please contact:
The Privacy Officer
Coogee Real Estate
206 Coogee Bay Road
Coogee NSW 2034
Phone: (02) 9665 3341
Email: info@coogeere.com.au
Overview
We collect, hold, use and disclose personal information to carry out business functions or activities. These functions and activities include:
• promoting and marketing Coogee Real Estate;
• selling and leasing residential and commercial property;
• providing information to vendors, purchasers , tenants and the public;
• advertising properties listed with Coogee Real Estate;
• conducting training, seminars and professional development; and
• supporting our operations, including property management, administration, human resources and public relations.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your name, contact details and other information relevant to the services we provide.
We aim to collect only the personal information reasonably necessary for our functions and activities.
Information collected via our website
When you visit our website, we may automatically collect certain technical and usage information, including:
• your IP address;
• browser and operating system type;
• referring website;
• pages accessed and documents downloaded; and
• date and time of access.
This information does not usually identify you personally and is used for website analytics, security and improvement purposes.
Cookies
Our website uses cookies, which are small data files placed on your device to help:
• analyse website usage;
• improve functionality and user experience; and
• temporarily store information entered into online forms.
You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.
Why we collect and use personal information?
We collect and use personal information for purposes including:
• responding to enquiries and providing requested services;
• marketing and promoting our services and properties;
• sending newsletters, updates and property information;
• improving our services and website;
• meeting legal and regulatory obligations.
Providing personal information is generally optional, but failure to do so may limit our ability to assist you.
Disclosure of personal information
We may disclose personal information to third parties where necessary to carry out our business activities, including:
• service providers such as IT, marketing and database providers;
• real estate platforms and tenancy databases;
• professional advisers; and
• government authorities where required or authorised by law.
Overseas disclosure
Personal information may be stored in cloud-based or electronic systems that may be located or accessible outside Australia. While it is not always practicable to identify the specific countries involved, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
Information you post on public social media platforms may be accessible to overseas recipients.
Direct marketing and opt-out
We may use personal information (excluding sensitive information) to provide you with information about properties, services, offers or events that may be of interest.
You may opt out of receiving marketing communications at any time by:
• using the unsubscribe function in emails; or
• contacting us using the details above.
We will not charge you for opting out and will action your request as soon as reasonably practicable.
Accessing and correcting personal information
You may request access to, or correction of, personal information we hold about you by contacting our Privacy Officer. We may charge a reasonable fee for providing access. We will respond to requests within a reasonable timeframe, usually within seven days, and in accordance with the Act.
In some circumstances, access may be refused where permitted by law. If so, we will explain the reasons.
Complaints
If you wish to make a complaint about how we handle personal information, please contact us. We will acknowledge your complaint within seven days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including the use of physical, electronic and administrative safeguards.
You are responsible for keeping any usernames or passwords confidential.
Third party sites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites, and this Privacy Statement does not apply to them.
Changes to this Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be effective when published on our website. Continued use of our website indicates acceptance of the updated statement.
This privacy policy was updated 21 January 2026